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HR Consultant at eMilestones
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Senior Manager - Digital Commerce - Consulting Firm (7-15 yrs)
- Strategize and identify digital and customer strategies for omni-channel commerce initiatives
- Recommend and manage integration of customer facing functions across channels: store technologies, loyalty, call center, content and digital marketing operations, with e-commerce
- Operationalize omni-channel strategies and conduct pilots where appropriate
- Deep understanding of the evolving digital world on both the demand and supply side
- Blend of digital commerce, marketing and customer support experience
- Digital commerce experience - B2B / B2T / B2C commerce, i.e. marketplaces and direct-to-consumer models
- Channel integration
- Merchandising, order management, fulfillment
- Understanding / at least a working knowledge of e-commerce technologies, tools and platforms
- Excellent communication skills
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