05/12 Shreya
Assistant Manager - HR at QSS Global

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Senior Manager/Deputy General Manager - Technical Services - Sanitaryware/Faucets Industry (7-17 yrs)

Gurgaon/Gurugram Job Code: 641258

Looking for candidates from Sanitary ware/ Faucets.

Job Description :

- Analyze warranty claims and authorizations to develop trends such as dealer activity, reasons for authorizations, goodwill spending, etc.

- Support on technical guidance to field.

- Data analysis, data management for field operations KPI.

- Administer coordination & tracking of all service operations. Continuously look for daily process improvements.

- Responsible for technical training programs for engineer & technical specialist and customers to assure they fully understand our systems, policies and procedures for warranty.

- Spare Part Management : Responsible for managing inventory based on demand and cost targets. Maintaining stock at a level that enables internal servicing and repair departments to complete their work without delay.

- Managing defective parts and aligning

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