jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
04/12 Vipul Agarwal
Director at Zend Consulting Services

Views:822 Applications:236 Rec. Actions:Recruiter Actions:3

Senior Manager/Deputy General Manager - Customer Complaints - Insurance (6-14 yrs)

Bangalore Job Code: 870139

Deputy General Manager - Customer Complaints

Our client is a large Insurance organization, growing rapidly and looking to strengthen their leadership team with the right hires. They are looking to hire a Senior Manager / DGM Customer Engagement (Complaints) to be hired immediately.

The incumbent will be responsible for :

- Understanding of genuine customer needs and ensure resolutions within stipulated time lines.

- Analysis of complaints received and highlighting concerns which are likely to attain severe proportions.

- Feedback on breaches/gaps in systems and processes

- Ensure complaints are resolved by the team within TATs defined after co-ordination with different departments.

- Analysis between IGMS and internal GMS / IRDAI Data reconciliation

- Ensure GRO details are updated with IRDAI

- IRDAI Root Cause Analysis

- Escalate complaints based on severity of Impact to avoid litigation and reputation loss

- Facing ISO/Internal Audit and closure of audit observation/NC's

- Quality improvement and CMR Cell wayforward

To qualify for this position, you should :

- Have an MBA with 6 to 14 years of experience

- Have very good understanding of Insurance Sales & Operations

- Have very good exp in Customer Services

- Must be able to draft customer communications keeping legal & statutory guidelines in perspective

- Have good experience on IRDA, IGMS, GRO co-ordination

- Have good exp in Complaints Management

- Good communication

- Ready to relocate to Bangalore

Vipul Agarwal

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.