Senior Manager - Defect Reduction (6-10 yrs)
Job Description :
- Develop programs to reduce wasteful concessions by working with category teams on returns and that impact product quality on the platform
- Remotely support a geography by collaborating with onsite teams and business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.
- Identify trends of concession abuse and identify opportunities to programmatically reduce costs
- Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.
- Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service