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17/04 Rupamita
HR at Quess Global

Views:758 Applications:168 Rec. Actions:Recruiter Actions:147

Senior Manager - Defect Reduction (6-10 yrs)

Bangalore Job Code: 817010

Job Description :

- Develop programs to reduce wasteful concessions by working with category teams on returns and that impact product quality on the platform

- Remotely support a geography by collaborating with onsite teams and business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.

- Identify trends of concession abuse and identify opportunities to programmatically reduce costs

- Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.

- Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service

Women-friendly workplace:

Maternity and Paternity Benefits

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