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21/11 Mayuri
Lead Recruiter at asatkalpa

Views:51 Applications:14 Rec. Actions:Recruiter Actions:11

Senior Manager - CX Design - Internet/Online (2-5 yrs)

Mumbai Job Code: 1183248

About the job :

What you will be doing :

- Define, establish, and deliver a customer insight program that drives a data driven focus and awareness on the customer experience

- Establish and drive a portfolio of CX improvement projects that deliver measurable improvements, whether they are measured by standard customer satisfaction surveys, in-depth interviews, ad-hoc feedback, product insights or other types of observation

- Develop a cross-functional feedback approach that delivers customer insights back into our products and services

- Ability to analyze data and insights

- Correlate data between CX departments to achieve 360-degree customer view

- Provide project management with an emphasis on communication to project sponsors, stakeholders and project teams

- Coordinate between Customer Experience and other departments to ensure departments are aligned, and Customer stories and Thought Leadership content becomes available online

- Craft presentations via PowerPoint (or comparable) for various functions within the Customer

- Experience team and assist with regional and global CX Marketing events and activities

- Schedule and coordinate CX Management and Team initiatives

- Ensure that we are consistently delivering high-quality work internally and externally, including briefing materials and coverage reports

Qualifications :

- Experience: prior experience with, CX design, program management, data analysis preferred.

- An understanding of technology and software

- Ability to motivate, collaborate, and work successfully in a team and across team environment

- Strong attention to detail along with organization and follow-through skills

- Experience dealing with ambiguity and rapidly shifting priorities

- Passionate about Tricentis and the problems we are solving

Women-friendly workplace:

Maternity and Paternity Benefits

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