About the job : What you will be doing : - Define, establish, and deliver a customer insight program that drives a data driven focus and awareness on the customer experience - Establish and drive a portfolio of CX improvement projects that deliver measurable improvements, whether they are measured by standard customer satisfaction surveys, in-depth interviews, ad-hoc feedback, product insights or other types of observation - Develop a cross-functional feedback approach that delivers customer insights back into our products and services - Ability to analyze data and insights - Correlate data between CX departments to achieve 360-degree customer view - Provide project management with an emphasis on communication to project sponsors, stakeholders and project teams - Coordinate between Customer Experience and other departments to ensure departments are aligned, and Customer stories and Thought Leadership content becomes available online - Craft presentations via PowerPoint (or comparable) for various functions within the Customer - Experience team and assist with regional and global CX Marketing events and activities - Schedule and coordinate CX Management and Team initiatives - Ensure that we are consistently delivering high-quality work internally and externally, including briefing materials and coverage reports Qualifications : - Experience: prior experience with, CX design, program management, data analysis preferred. - An understanding of technology and software - Ability to motivate, collaborate, and work successfully in a team and across team environment - Strong attention to detail along with organization and follow-through skills - Experience dealing with ambiguity and rapidly shifting priorities - Passionate about Tricentis and the problems we are solving

Mumbai

Senior Manager - CX Design - Internet/Online 

Senior Manager - CX Design - Internet/Online  ,Job Description for Senior Manager - CX Design - Internet/Online  in asatkalpa in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for Senior Manager - CX Design - Internet/Online  in asatkalpa in  Mumbai for (2-5) years of experience. Apply Now!