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20/10 Bhavna Mehra
Director at B Placed Pvt Ltd

Views:950 Applications:253 Rec. Actions:Recruiter Actions:43

Senior Manager - Customer Support Operations (10-12 yrs)

Bangalore/Gurgaon/Gurugram/Mumbai/Gujarat/Ahemdabad Job Code: 994090

Job Description

Sr. Manager - Customer Support Operations

- Core deliverable: Manage customer support operations and team

- Manage the daily operations of the customer support processes and deliver the agreed performance

- Should have managed a team of Asst. Managers or Managers for at least 1 year

- Comfortable with ambiguities and complexities of a start up environment

- Experienced in planning and budgeting the contact center operations for volume and headcount

- Manage the team and drive performance management of the team

- Improve customer satisfaction levels

- Experience in customer support environment using Freshdesk or similar ticketing system is preferred

- Knowledge of and experience in crypto industry is preferred

- Startup experience and experienced in handling escalations will be advantageous

Technical Expertise

- Comfortable with Microsoft excel and powerpoint

- Awareness of six sigma and robotic process automation (RPA) would be advantageous

Experience

- 10 to 12 years of full time experience

Education

- Any graduate or post graduate degree.

- Professional qualification is preferred

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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