HR Executive at AVSAR HR Services
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Senior Manager - Customer Support - FinTech Startup - IIT/NIT/IIM/ISB/MDI (4-10 yrs)
ABOUT THE ROLE :
- Lead the operations of a rapidly growing customer support division in a multi-channel support environment.(calls, chats, emails, app)
- Manage day-to-day operations and own TATs for customer issue resolution.
- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards.
- Monitor and improve ordering, telephone handling and other procedures.
JOB SKILLS AND REQUIREMENTS:
- Prior experience in setting up processes & managing customer support team.
- Ability to create buy-in and drive multiple stakeholders.
- Ability to structure, design & executre processes.
EDUCATION AND EXPERIENCE
- 4-years+ with MBA or Tier 1 colleges such as IIT/NIT
- Proven experience of leading a service driven support call centre operation through periods of significant growth or change.