Senior Customer Success Manager - Technical Account Management (TAM)

Job Responsibilities :

- Build strong customer relationships, especially with key customer stakeholders and sponsors

- Always strive to provide exceptional customer experience

- Engage with Director and C-Level executives to translate business needs into technical and operational plans

- Keep track of key service metrics

- Take initiatives in identifying growth opportunities

- Provide detailed reviews of service disruptions, metrics, detailed architectural planning

- Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer.

- Provide NetFoundry Platform guidance for our partners, customers and prospects to assist them in both formal and ad hoc settings.

- Produce material including presentations, application notes, technical bulletins etc. that can be used across the organization and with varied audiences of customers and partners.

- Develop process templates, write scripts, queries, etc. that can assist the customer with day-to-day activities.

- Drive resolution of critical customer issues to resolution engaging support, software engineering, cloud engineering or others as needed.

- Participate in the greater NetFoundry Community becoming an accepted leader within that community by answering public questions, augmenting documentation, blogging and participating in other social media.

Job Requirements :

The Applicant should :

- Be a smart, articulate individual that can work well with customers, partners and fellow NetFoundry team members.

- Have a proven track record with a minimum of 10 years pre-sales engineering, technical account management, engineering or consulting experience in Networking, Cloud based security services, software defined networks etc

- Hands on knowledge of Zero Trust Architecture, Software Defined Networking Principles and secure networking practices.

- Highly technical with the ability to go deep on methodologies, practices, architecture and tools.

- Experience in managing multiple stakeholders and projects

- Excellent prioritization skills with the ability to effectively delegate across virtual teams

- Be an innovative thinker

- Great problem-solving abilities

- Excellent verbal and written communication skills.

- BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent, MBA is a plus

- Cloud certifications in Azure and/or AWS highly recommended.

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