Consultant at Domnic Lewis International
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Senior Manager - Customer Success & Quality - Product Firm (6-13 yrs)
We are hiring for the position of Senior Manager - Customer Success & Quality for a leading product based French MNC
Experience: 6-13 years
Location: Gagillapur, Hyderabad
I. Purpose of Position
- To oversee End to End quality assurance for specific product lines
- To liaise with all the departments in the Plant to drive Customer centric culture leading to good CNPS scores and process robustness for sustainable results
II. Key Responsibilities:
- Drive Quality Excellence in the supply Chain (from Suppliers to Customers)
- Interact regularly with customers, marketing and service team to better understand their expectations and concerns
- Conduct surveys and visits as well connect with call center to identify Voice of Customers and drive customer satisfaction.
- Represent the voice of customer and drive the customer centricity within the entity
- Provide support and involvement in new product development improvements through early involvement in product development process as per APQP for First time Right development (PMP)
- Ensure quality of the product during manufacturing by driving process robustness & component robustness
- Responsible for containment and corrective actions for all field and inhouse failures (FFR/MDR/NQC/surveillance). Conduct workshops and drive continuous improvements.
- Drive prevention activities in plant to drive robust and sustainable processes
- Drive the relevant quality programs and methodologies (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Drive supplier development programs to enhance supplier competency and performance
- Manage the Quality Management System of the entity
- Responsible for Directive 32 implementation and follow up (Line audits)
- SPOC for certification audits like CCC, UL, Global, Etc.
- Managing & monitoring the performance of each team members to ensure efficiency in process operations and meeting of individual & group targets.
- Creating and sustaining an environment that fosters development opportunities and motivates high performance.
- Sales, Service and Marketing
- Technical / design
- Supplier Quality
- Customer Quality
- Global team
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