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02/06 Shailendra Saini
Principal Consultant at Talent Leads Consultants

Views:1955 Applications:142 Rec. Actions:Recruiter Actions:64

Senior Manager - Customer Success - Online/Internet (5-10 yrs)

Bangalore Job Code: 579092

What you will do:

- Manage a team of Associates focused on Community Engagement & Customer Success

- Manage team KPIs and oversee multiple channels of communication with our customers

- Build workflow processes and engagement guidelines for the team

- Collaborate with Operations and Product teams to continuously improve our Customer experience

- Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints

Who you are:

- Customer centric: Obsessed with customer experience and genuinely empathise with our users

- Communication: Excellent written and oral communication skills

- Process-oriented: You love the idea of interworking systems and structured processes.

Familiar with various SaaS tools.

- Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease.

- Problem-solver: You are able to solve problems quickly and effectively.

- 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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