Senior Manager - Customer Success Management - Telecom/IT

Job Responsibilities:

1.Build and maintain relationships with senior management of critical customers.

2. Handle escalations and special requests of platinum priority customers related to aspects like performance quality and improvements.

3. Co ordinate with internal teams to deliver customer requests and ensure good network performance.

4. May lead a team through expertise in most or all areas within Customer Success Management or may be an individual contributor Tactical role.

5.Focus is on implementation and control rather than policy and strategy development Impact of decisions made is mid term in nature.