Job Title: Senior Manager Location: Pune/Chennai/Coimbatore/Kerala Job Summary: As the Senior Manager you will play a pivotal role in driving innovation in employee benefits, creating impactful well-being solutions, and expanding Ethikas footprint among MSMEs and enterprises. You will lead strategic partnerships, business growth, and product innovation while ensuring our offerings align with our vision of a happiness-driven insurance model. Key Responsibilities: - Develop and implement customer retention strategies to minimize churn and increase renewals. - Monitor client health metrics and deploy proactive solutions for long-term engagement. - Leverage customer insights to optimize service delivery and mitigate risks. - Drive product adoption through onboarding, training, and engagement initiatives. - Execute data-driven marketing campaigns to enhance brand awareness and client satisfaction. - Work closely with sales to identify upsell and cross-sell opportunities. - Organize webinars and customer success events to strengthen relationships. Qualifications & Skills: - 5+ years in Client Retention, Customer Success, or Account Management, preferably in insurance or related industries. - Bachelors degree in Business, Marketing, (or related field MBA preferred). - Proficiency in CRM tools (Salesforce, Freshdesk) and marketing automation. - Strong analytical, communication, and leadership skills. Contact: Maria, 9987094343

Pune

Chennai

Coimbatore

Kerala

Tamil Nadu

Senior Manager - Customer Success - Insurance 

Job Description for Senior Manager - Customer Success - Insurance  in ProSapiens in  Pune Chennai Coimbatore Kerala Tamil Nadu for (5-12) years of experience. Apply Now!