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Senior Manager - Customer Success & Experience - Internet/Online (4-8 yrs)
4+ years of experience in - Operations/ Order management, Process design & automation where-in large number of transactions need to be managed
Experience of working with a start-up will be a plus.
Knowledge/ Skills
- Strong operations background esp. in handling large number of transactions
- Experience with process design & implementation, leveraging technology & bringing in automation
- Excellent communication & analytical skills
- Responsible self-starter, innovative thinker & comfortable in a metrics-driven business environment
Education
- Graduation & MBA from a reputed college
Job Description:
- Evaluating customer orders, following up to ensure satisfactory closure and proactively identifying relationships that need attention and prioritizing work
- Adhere to a quick response commitment and have the flexibility to maintain inconsistent workflows (peak times vary by time of day and by time of quarter)
- Setting up & monitoring processes that can improve order fulfillment in an e-commerce set up,leveraging technology & bringing in automation where-in needed
- Ensure timely follow-up / resolution of outstanding issues and set service standards that can be relied upon
- Developing tracking & reporting mechanisms to manage large volume of E-Commerce transactions on a regular basis
- Coordinating with Suppliers, logistics service providers/ Transporters and internal cross-functional teams on a regular basis
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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