The incumbent shall ensure timely and accurate order fulfillment of all orders placed through the client portal,by completion of assigned tasks throughout the - order to revenue booking- process; including order review, evaluating discounts and approvals and all revenue recognition rules adherence, reviewing and resolving terms and condition issues between parties and tracking of all deliverables. This role demands the candidate to have a strong operational skill, be a go-getter who has a knack for problem-solving. Responsibilities: - Evaluating customer orders on the client portal, following up to ensure satisfactory closure and proactively identifying relationships that need attention and prioritizing work - Adhere to a quick response commitment and have the flexibility to maintain inconsistent workflows (peak times vary by time of day and by the time of quarter) - Setting up &amp; monitoring processes that can improve order fulfillment in e-commerce set up, leveraging technology &amp; bringing in automation where-in needed - Ensure timely follow-up/resolution of outstanding issues and set service standards that can be relied upon - Developing tracking &amp; reporting mechanisms to manage a large volume of E-Commerce transactions on a regular basis - Coordinating with suppliers, logistics service providers/ Transporters and internal cross-functional teams on a regular basis - 4+ years of experience in - Operations/ Order management, Process design &amp; automation where-in large number of transactions need to be managed - Experience of working with a start-up will be a plus. - Strong operations background esp. in handling large number of transactions - Experience with process design &amp; implementation, leveraging technology &amp; bringing in automation - Excellent communication &amp; analytical skills - Responsible self-starter, innovative thinker &amp; comfortable in a metrics-driven business environment - Graduation &amp; MBA from a reputed college

Noida

Senior Manager - Customer Success & Experience - Internet/eCommerce 

Senior Manager - Customer Success & Experience - Internet/eCommerce  ,Job Description for Senior Manager - Customer Success & Experience - Internet/eCommerce  in Jobstronaut in  Noida for (4-8) years of experience. Apply Now!

Job Description for Senior Manager - Customer Success & Experience - Internet/eCommerce  in Jobstronaut in  Noida for (4-8) years of experience. Apply Now!