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02/06 Anshita Jain
Consultant at CareerNet Technologies Pvt. Ltd.

Views:1114 Applications:465 Rec. Actions:Recruiter Actions:8

Senior Manager - Customer Success - eCommerce (3-10 yrs)

Bangalore/Mumbai Job Code: 932382

Job Description:

1.Revenue Management :

- Ensure Key Account revenue retention and growth, including identifying up-selling and cross-selling opportunities in order to deliver the entire breadth of services available

2.Client Relationship Management :

- Serve as the Single point of contact for assigned Key accounts

- Track and report daily and weekly campaigns and monitor account performances

- Follow up on open customer queries and their resolution after internal feedback & discussion

- Coordinate QBRs with key client decision-makers and Gupshup team, and work with sales team to understand on-going market trends and key customer needs

3.Project Management :

- Coordinate with internal teams members to ensure on time completion of customer deliverables

- For key customer issues act as a primary liaison to Product Development, Operations, IT, Marketing and Finance as required, and proactively communicate resolution to customer

- Assist marketing team in the development of case studies of new solutions provided to allotted key clients

4.Sales Support :

- Ensure to secure resources as requested by Sales Team to assist new solutions sales process for key clients

- Ensure to grow and assist revenue targets for every assigned key client and help in forecasting current and new revenue opportunities

- Develop customized pre-sales presentations and sales support materials including industry research and best practices as required for assigned key clients

5.Reports and Account Review Presentations

- Prepare and maintain monthly/quarterly reports for all assigned key clients with input from sales team

- Produce benchmarking reports / account review decks to provide the customer with analysis of their activity. Utilize this to identify and progress any opportunities to deliver new services

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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