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02/10 Nitish Singh
Recruitment Expert(Leadership Hiring) at Blue First HR Consulting

Views:659 Applications:235 Rec. Actions:Recruiter Actions:154

Senior Manager - Customer Success - Banking/NBFC/FinTech (4-8 yrs)

Gurgaon/Gurugram Job Code: 1321393

What you'll do:

- Support Recur's existing customer growth by reinforcing Recur's value proposition, streamline their data connections to increase automation, and increasing portfolio utilization through the introduction of multiple use-cases that can enable Recur customers to scale

- Educate potential customers about Recur's products and value proposition, while representing Recur's brand and building trust

- Strategically address customer concerns and issues driving them to resolution efficiently

- Become a domain expert, staying up to date with industry and competitive landscape knowledge

- Adhere to the Recur sales process, collecting customer feedback and communicating relevant feedback to Recur's leadership team

- Report on key metrics and provide guidance on best practices to help drive revenue growth

- Collaborate with the Product, Marketing, Finance, and Engineering departments

What we're looking for:

- 4+ years in customer success teams in a Banking/Fintech/SAAS company

- Hands on experience of experience in managing teams across sales, success, support, and other cross-functional teams

- You love building and managing relationships with key stakeholders

- Solution selling - you understand that customers want the benefit and are able to break their needs into possible solutions

- Good at hearing - You are a good listener

- Startup or Entrepreneurial DNA - You love seeing the value you create in a company and are excited to join a fast-growing startup

Women-friendly workplace:

Maternity and Paternity Benefits

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