Senior Recruiter at Flexi Partners
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Senior Manager - Customer Service Operations - Insurance (7-10 yrs)
To foster customer loyalty through high-quality interactions at all service touch point. Responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.
- Collate and analyses customer expressions of dissatisfaction
- C-Sat feedback, ensure that C-Sat increases across the organization over time
- Continually identify opportunities to improve the customer experience
- Deliver change initiatives identified internally or from external good practice to support these opportunities
- Present data, recommendations to stakeholders and implement measurable customer experience
- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance customer experience
- 7-10 yrs of experience in handling Customer service operations role in Insurance or BFSI Industry. Would measure C-sat and enhance better customer experience.