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16/05 HR
Senior Recruiter at Flexi Partners

Views:2492 Applications:133 Rec. Actions:Recruiter Actions:0

Senior Manager - Customer Service Operations - Insurance (7-10 yrs)

Bangalore Job Code: 698370

Job Profile:

To foster customer loyalty through high-quality interactions at all service touch point. Responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.

- Collate and analyses customer expressions of dissatisfaction

- C-Sat feedback, ensure that C-Sat increases across the organization over time

- Continually identify opportunities to improve the customer experience

- Deliver change initiatives identified internally or from external good practice to support these opportunities

- Present data, recommendations to stakeholders and implement measurable customer experience

- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance customer experience

Desired Profile:

- 7-10 yrs of experience in handling Customer service operations role in Insurance or BFSI Industry. Would measure C-sat and enhance better customer experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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