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02/07 Bhavna Mehra
Director at B Placed Pvt Ltd

Views:735 Applications:248 Rec. Actions:Recruiter Actions:128

Senior Manager - Customer Service - FinTech (8-10 yrs)

Any Location Job Code: 945356

Senior Manager- Customer Service

Roles & Responsibilities:

- Assisting and supporting the customer-facing initiatives

- Guiding and leading their direct reports, mostly front line managers

- Ensuring scheduling is done in a timely manner

- Determining priority and assigning tasks to team members.

- Delivery of SLA's & KRA- s, customer experience and compliance measures

- Process Improvements and automation initiatives

- People development and mentoring

- Ensure Customer communications are rolled out in a timely manner across various channels

- Ensuring deadlines are met for all customer-facing program outcomes eg: prizes, refunds, rebates credited as per schedule.

- Organising and attending stakeholder meetings as required

- Providing administrative support.

- Organizing project team meetings.

- Liaising with different departments to ensure all deliverables are met.

- Keep stakeholders apprised with notifications.

- Act as the point of contact and communicate updates, challenges, roadblocks, if any.

- Ensuring work flows is followed and changed as required

Candidate Profile:

- Minimum Qualification- Graduate from a reputed institution. Preferred qualification MBA from a reputed university.

- Overall 8-10 years of work experience

- Experience in managing and coordinating projects/work orders

- Ability to coordinate activities across multiple teams

- Ability to plan and execute a plan

- Good communications skills ( written and verbal)

- Self-driven and able to resolve problems independently.

- Experience in team management, stakeholder management, people management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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