Director at Emploi Globale Consulting Pvt. Ltd.
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Senior Manager - Customer & Seller Support - Internet/Online (8-12 yrs)
1. Deliver a comprehensive service to customers and sellers associated with TBI
2. Effectively delegate enquiries to the team members
3. Manage customer, seller account and build sustainable relationships by enhancing first call resolution
4. Plan strategies to improve customer, seller experience, create engaged customers, sellers and facilitate organic growth
5. Be ahead of the industry's developments, apply best practices, give inputs to design and development teams
6. Work closely with other teams in TBI and achieve cross team collaboration
7. Manage hiring, training, retention and performance of the team
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