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Assistant Manager at Randstad
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Senior Manager - Customer Relations - Banking & Financial Sector (10-16 yrs)
Senior Manager - Customer Relations - UK based Banking and financial sector
Retail banking experience - Dispute handling/Customer Complaints handling - Uk process (preferred)
- Experience in Operational Management is essential.
- Experience in delivering business and operational strategy is essential
- Experience in managing and developing staff is essential
- UK Complaints handling experience and working in a financial services environment is desirable
- Experience in managing a team and having direct report responsibility or similar is essential
- Experience in stakeholder management, with people at all levels of an organization, is desirable
- Experience in a UK Secured loans and second-charge lending environment is essential
- Experience in UK Underwriting (Specialist Lending), servicing, and call center operations is essential
- Experience in a UK Savings product and processing knowledge and experience is essential
- Experience in Customer facing / interaction within financial services is desirable
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