Senior Manager - Customer Experience Quality - FinTech

Senior Manager - Customer Experience Quality - Fintech Company

Our client is a Indian e-commerce payment system company headquartered in Bangalore.

The job roles and responsibilities are :

- Building & delivering quality management programs

- Managing day to day operation of the quality team

- Creating dashboards & reports to monitor the effectiveness of quality audit

- Developing quality management road maps & curriculums for all customer support teams

- Collaborating with leadership to build end-to-end customer support strategy

The Successful Candidate should have :

- At least 8-12 years of experience in customer experience/Quality improvement roles (e-commerce / software / product technology companies would be preferred)

- IIT/ IIM/ NIT/ Tier-1 Institutes would be a must

- Great stakeholder management skills & quality management skills