29/11 Aarti Sharma
HR at Impeccable

Views:4276 Applications:76 Rec. Actions:Recruiter Actions:16

Senior Manager - Customer Experience/Obsession - NBFC (4-7 yrs)

Pune Job Code: 398937

The role controls levers that keep BFL cross sell products & customer experience ahead of competition ensuring customer life cycle value leading to financial profitability for businesses

Responsibilities:

1 Lead the NPS initiative across all B2C businesses and deliver NPS metrics

2 Develop, implement and deliver a comprehensive governance plan on Customer communication.

3 The role mandate is to create a simple and straightforward set of products, with the appropriate process that attract new customers and retain existing customers

4 This role is accountable for the continual evolution and development of products, proposition and service standards.

5 Ensuring our products, proposition and service standards are delivered to this purpose and achieve our commercial plans, including sales plan, in line with our values.

6 Working with the broader marketing, operations and service teams and wider business these standards are well communicated within clear and compelling propositions.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.