Upgrade to Pro Member
Senior Manager - Customer Experience/Obsession - NBFC (4-7 yrs)
The role controls levers that keep BFL cross sell products & customer experience ahead of competition ensuring customer life cycle value leading to financial profitability for businesses
Responsibilities:
1 Lead the NPS initiative across all B2C businesses and deliver NPS metrics
2 Develop, implement and deliver a comprehensive governance plan on Customer communication.
3 The role mandate is to create a simple and straightforward set of products, with the appropriate process that attract new customers and retain existing customers
4 This role is accountable for the continual evolution and development of products, proposition and service standards.
5 Ensuring our products, proposition and service standards are delivered to this purpose and achieve our commercial plans, including sales plan, in line with our values.
6 Working with the broader marketing, operations and service teams and wider business these standards are well communicated within clear and compelling propositions.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
