Human Resource at BeatO
Views:594 Applications:167 Rec. Actions:Recruiter Actions:57
Senior Manager - Customer Experience - Healthcare (4-6 yrs)
- Monitoring team performance, productivity and service levels on an ongoing basis
- Design & implement process charts for customer support
- Own / Drive our vision for Customer Experience across Inbound and Outbound customer channels including social media channels
- Evolve processes for inspecting and sampling the customer interaction process at every stage from contact to resolution and follow-up
- Review team and business performance statistics, determine and document areas that may need improvement
- Track and review performance of the team on a consistent basis, conduct feedback sessions with team members
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