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06/06 Amandeep
CM Recruitment at Recruitment Firm

Views:370 Applications:119 Rec. Actions:Recruiter Actions:28

Senior Manager - Customer Experience - EdTech (6-10 yrs)

Hyderabad Job Code: 1106667

You will work as a Sr. Manager Customer Experience to improve the learning experience for students that directly impacts the lives of millions of Learners across the country.

ROLES & RESPONSIBILITIES:-

- Closely working with the founding team to Improve the processes & customer experience

- Minimising Customer Escalations through Chatbot and other automations

- Working on AI improvements to increase the FCR%

- Improve Net Promoter Score (NPS)

- Improve internal team efficiency through automations using IVRS(Cloud calling Solutions)

- Reduce the ticket volume by improving the existing processes and automating wherever possible

- Repeat Analysis

- FRT/TAT implementation to improve the process Service Level Management (SLAs)

- DSAT Analysis to improve the CSAT%

- Setting up the reporting structure to improve the basic hygiene

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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