We are looking for a strong customer experience candidate for an edtech company. This will be a team handling role with strong experience in Customer NPS & CSAT exposure. KRA's - Drive growth and data-driven improvement across the engagement and retention funnel to increase revenue through journey building, Customer Engagement and repeat transactions. - Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in the journey. - Increase the lifetime value of the Customer through greater advocacy and reference-ability; serving as a customer advocate in the evolution of client's platform functionality integral to the customer's success. - Manage your team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores. - Measure and report the effectiveness of Customer Success Managers, defining operational metrics for the team. Candidate Specifications - - 7 - 12 years of experience in managing Customer Success/Account Management teams with experience of managing large teams - Outstanding business consulting skills (forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions)

Bangalore

Senior Manager - Customer Experience - Customer NPS & CSAT - EdTech 

Senior Manager - Customer Experience - Customer NPS & CSAT - EdTech  ,Job Description for Senior Manager - Customer Experience - Customer NPS & CSAT - EdTech  in ABC Consultants in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for Senior Manager - Customer Experience - Customer NPS & CSAT - EdTech  in ABC Consultants in  Bangalore for (7-12) years of experience. Apply Now!