Senior Manager - Customer Engagement - Life Insurance

The client is leading player in the Life Insurance space.

Role : Senior Manager - Customer Engagement

Location : Mumbai (HO)

Reporting : VP - Marketing

Job Responsibilities :

The Sr. manager - customer engagement will be responsible for driving customer communication and customer life cycle management to drive RETENTION and IMPROVE on overall Customer Experience.

- Customer Engagement Strategy

- Supervising all customer communication and engagement campaigns

- Innovate and come up with ideas for customer engagement

- Supervising and leading the agencies to design effective and relevant communication

- Analysing customer response data improve response metric

- Partner with internal teams to ensure collaboration and consistency in communication designs

- Work closely with customer experience team to drive improvements in customer experience

- Strategize campaigns at organization level using Campaign Management System

Candidate Profile :

- Work Exp - 6-7 years of experience in BFSI industry 

- Good understanding of Direct Marketing, managing campaigns

Qualification : MBAs from a reputed management institute.

Competencies :

- Passion for campaign management

- Good written communication skills

- Mastery MS Office tools (Specially Powerpoint & Excel)

- Co-ordination Skills

- Domain Understanding of Life Insurance and Financial Services

- Interpersonal and Communication Skills

- Eye for Detail

- Energy, Drive and Initiative

- Cost and Quality Consciousness