Senior Manager - CRM Specialist - EdTech

This Opportunity is with leading Ed-tech company, Aakash BYJU's

Responsibilities :

As a CRM (Salesforce) Specialist, you will be expected to do the following :

- Ensuring optimal performance of Salesforce systems and products

- Provide consulting and coaching around best practices in Salesforce administration and implementation to enhance user experience

- Managing Salesforce roles, profiles, sharing rules, workflows, and groups. Thorough understanding on Salesforce Leads, Opportunites etc

- Work on Salesforce automation to streamline processes

- Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate business process analysis sessions, and develop technology solutions for these teams

- Day to day administration, troubleshooting, and maintenance of the connected Salesforce platform

- Proactively recommend new features and improvements to optimize and grow the use of the platform

- Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies

- Build sales dashboards, performance metric reports & visual models and ensure their timely & error-free delivery to guide strategic decisions and drive performance

- This role reports to Head- Sales Excellence & Operations