Founder at GAMA India
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Senior Manager - CRM - Healthcare (10-15 yrs)
India's largest chain of Ayurveda Hospitals. We are the pioneer in quality systems and protocols driven precision Ayurveda healthcare. The first and only national quality award winner (QCI-DL Shah, 2012) in the Ayurveda sector, the first Ayurveda hospital in India to be accredited by NABH (2010), the first hospital accredited by NABH for Ayurveda para-surgery (2013), effectively re-positioned and transformed Ayurveda into a precision medical service that diagnoses and treats the root cause of serious diseases for sustained disease-reversal and wellbeing over the past 17 years.
The selected candidate, with a minimum work experience of 10 years in CRM, will have a proven track record (of at least 5 years) in similar, managerial roles in leading organisations in recruiting-developing-managing a team through systematic training. Further, he/she should be adept in customer journey mapping and continuous improvements, leveraging multiple channels - voice, chat, WhatsApp, Email to engage and convert patients. The person should also have a strong experience in quality monitoring, team performance management, and team motivation.
We uses a mature, cutting-edge CRM implementation (NetSuite-Oracle) on the cloud to manage its customer engagement activity through the customer life cycle.
The position is based at our corporate office in JP Nagar Phase 2, Bangalore, and reports into the CEO.
We are looking for an exceptional, strong leader in the CRM space who is looking at building a career in the high potential healthcare sector.
Compensation shall be attractive and commensurate with qualifications and experience.
Minimum Bachelor's Degree with MBA preferred
Prior experience in handling similar role in healthcare centres will be added advantage (experience with an Ayurvedic centre will be excellent to have)
Knowledge of multiple regional languages including Kannada, Malayalam, Telugu & Hindi are added advantage
Well versed in use of CRM Tools (Oracle, Leadsquared)