JOB SPECIFICATION :

PURPOSE OF THE JOB :

An overview of the job and its contribution

Key account management :

- To achieve the organizational goal for the assigned partnership and meeting budgetary objectives on revenue, cost and profitability and partner overall success.

- Build the partnership through identifying new areas of business and scaling the existing lines of business through HO and regional interventions.

DUTIES & RESPONSIBILITIES :

Main duties, tasks and responsibilities of the role Business Planning & Strategy :

- Formulating the business plan for the channel meeting the organizational objectives.

- Annual / monthly with branch, cluster, region & zone level.

- Planning to consider macro factors and past trend analysis

- Periodic review and course correction of sales plans to incorporate organizational / regulatory changes if any

- Forecasting channel's target achievement and input management for achievement of business objectives

- Competition Tracking

- Best Practices

- Provide inputs to channel partner on improvement of productivity and development

- Arrange Governance meetings with management teams on both sides

- Keep close relationships with Cross sales team, acquire other verticals

- Monthly mailers to partners

Business Delivery :

- Achieve CP targets and ensure all efficiency parameters are in place as per target

- Analytic to improve efficiency parameters like Value penetration, Unit Penetration and LCR ( Loan coverage ratio)

- Evaluates and monitor the systems / process enablers for business and suggest improvements for operational effeciencies

- Continuous interaction with stake holders to facilitate business

- Evaluates channel specific quarterly sales and marketing activity planner and provide suggestions

Sales Commercials : - (i)Manage the modality of payments to the partner as per IRDA guidelines (ii) Ensure timely payouts to Channel partners as per the SLA.

Sales Development :

- Coordinate with field sales team to improve field engagement

- MIS on multiple strategic business inputs / initiatives for the sales team to drive the same along with channel partners- distribution

- Execution of the various events / promotional events for partner

- Devising BTL marketing strategy to improve insurance penetration among partner's customers

- Planning and ensuring high activity amongst the partner's distribution network.

Managing Regulatory Objectives :

- Partner audit as per IRDA / RBI guidelines. To facilitate the same through audit/legal/compliance teams - Process Mapping to meet IRDA guidelines

Service Delivery :

- Devising of SLA & TAT for customer service

- Policy Issuance and delivery

- Customer Grievances resolution

- Manage Claim settlement, publish MIS s

Essential Desirable :

KNOWLEDGE :

- Understanding of a defined system, practice, method or procedure within or outside knowledge of life insurance business and distribution channels

WORK RELATED SKILLS :

Specific skill sets required for the role :

- Business Perspective / Strategic Thinking

- Collaboration

- Interpersonal Skills

- Assertiveness

- Problem Solving and Analytical Skills

- Effective verbal and written Communication and presentation Skills

PROFESSIONAL EXPERIENCE :

- Number of years of experience required for the role within or outside or any specialized experience required for the role

- Min 5-7 Years of experience preferably in relationship management, team management and sales/distribution functions.

- Person managing back end operations or in sales support role in Banca

- Min 4 years of experience preferably in relationship management, team management and sales/distribution functions.

EDUCATION / PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS :

Level of education, professional qualification, specific occupational training/certification required for the role : Graduate MBA

GEOGRAPHY RELATED :

- Applies to roles where geographic fitment is critical.

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