Founder at Wellspring Consultancy
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Senior Manager - Continual Service Improvement - BFSI (15-20 yrs)
We are hiring Senior Manager - Continual Service Improvement for our client based out of Trivandrum location.
Essential Skills:
- Extensive knowledge and experience of CSI / Lean / Six Sigma methodologies and their application in an IT Service Management environment.
- An experienced leader with a proven track record of leading high performing teams and comfortable working in new areas managing ambiguity and pressure.
- Knowledge of the ITIL framework as well as a high level of IT technical competence
- Extensive experience working in one of the functional areas and implementing ITIL / service management strategy and processes.
- Influential relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining service targets.
- Significant and demonstrable experience in the authoring and production of ITIL documentation. e.g. SLAs, OLAs, Service Catalogue, process alignment, procedure design and service mapping.
- Significant and demonstrable experience in ITIL v3 modules relevant to functional area.
- Awareness of large-scale technology programmes and IT infrastructure environments.
- Commercially astute and poses strong analytical skills, and able to make sense of complex and logical problems quickly.
- Ability to prepare and present oral and written reports, presentations, recommendations and perform necessary research, or investigations.
- Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization.
- Experience of the design and implementation of moderately complex operating models, including process design, people and organizational design, governance design, designing operational interfaces to the BBC and other suppliers.
- Ability to prioritize and plan, balancing priorities and deadlines.
- A solid understanding of change management. Use influence, oversight and direction in the provision of changes that have a bearing on the environment.
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