Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
20/01 Senthil Kumar
Founder at Wellspring Consultancy

Views:213 Applications:49 Rec. Actions:Recruiter Actions:43

Senior Manager - Continual Service Improvement - BFSI (15-20 yrs)

Trivandrum/Thiruvananthapuram Job Code: 787235

We are hiring Senior Manager - Continual Service Improvement for our client based out of Trivandrum location.

Essential Skills:

- Extensive knowledge and experience of CSI / Lean / Six Sigma methodologies and their application in an IT Service Management environment.

- An experienced leader with a proven track record of leading high performing teams and comfortable working in new areas managing ambiguity and pressure.

- Knowledge of the ITIL framework as well as a high level of IT technical competence

- Extensive experience working in one of the functional areas and implementing ITIL / service management strategy and processes.

- Influential relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining service targets.

- Significant and demonstrable experience in the authoring and production of ITIL documentation. e.g. SLAs, OLAs, Service Catalogue, process alignment, procedure design and service mapping.

- Significant and demonstrable experience in ITIL v3 modules relevant to functional area.

- Awareness of large-scale technology programmes and IT infrastructure environments.

- Commercially astute and poses strong analytical skills, and able to make sense of complex and logical problems quickly.

- Ability to prepare and present oral and written reports, presentations, recommendations and perform necessary research, or investigations.

- Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization.

- Experience of the design and implementation of moderately complex operating models, including process design, people and organizational design, governance design, designing operational interfaces to the BBC and other suppliers.

- Ability to prioritize and plan, balancing priorities and deadlines.

- A solid understanding of change management. Use influence, oversight and direction in the provision of changes that have a bearing on the environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.