We are hiring Senior Manager - Continual Service Improvement for our client based out of Trivandrum location. Essential Skills: - Extensive knowledge and experience of CSI / Lean / Six Sigma methodologies and their application in an IT Service Management environment. - An experienced leader with a proven track record of leading high performing teams and comfortable working in new areas managing ambiguity and pressure. - Knowledge of the ITIL framework as well as a high level of IT technical competence - Extensive experience working in one of the functional areas and implementing ITIL / service management strategy and processes. - Influential relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining service targets. - Significant and demonstrable experience in the authoring and production of ITIL documentation. e.g. SLAs, OLAs, Service Catalogue, process alignment, procedure design and service mapping. - Significant and demonstrable experience in ITIL v3 modules relevant to functional area. - Awareness of large-scale technology programmes and IT infrastructure environments. - Commercially astute and poses strong analytical skills, and able to make sense of complex and logical problems quickly. - Ability to prepare and present oral and written reports, presentations, recommendations and perform necessary research, or investigations. - Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization. - Experience of the design and implementation of moderately complex operating models, including process design, people and organizational design, governance design, designing operational interfaces to the BBC and other suppliers. - Ability to prioritize and plan, balancing priorities and deadlines. - A solid understanding of change management. Use influence, oversight and direction in the provision of changes that have a bearing on the environment.

Trivandrum/Thiruvananthapuram

Senior Manager - Continual Service Improvement - BFSI 

Senior Manager - Continual Service Improvement - BFSI  ,Job Description for Senior Manager - Continual Service Improvement - BFSI  in Wellspring Consultancy in  Trivandrum/Thiruvananthapuram for (15-20) years of experience. Apply Now!

Job Description for Senior Manager - Continual Service Improvement - BFSI  in Wellspring Consultancy in  Trivandrum/Thiruvananthapuram for (15-20) years of experience. Apply Now!