Senior Manager - Contact Centre - Insurance/Banking

- Experience in Contact center.

- Experience seller experience & Customer experience

- Responsible for design and delivery of best in class support quality.

Role Specific :

- Problem Solving & Analytical Skills

- Ability to analyze and infer customer insights from data will be a key capability. Managing and providing analytical leadership to a team of analysts

- Technology Leverage

- Good understanding of the Contact Center / CX Tech Stack.

- Experience with Implementing CX Technology Solutions. Good understanding of the technology trends in Contact Center / CX space

- Program & Change Management - Ability to drive and manage change management initiatives