Lead at CareerNet Consulting
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Senior Manager - Contact Centre - Insurance/Banking (6-12 yrs)
- Experience in Contact center.
- Experience seller experience & Customer experience
- Responsible for design and delivery of best in class support quality.
Role Specific :
- Problem Solving & Analytical Skills
- Ability to analyze and infer customer insights from data will be a key capability. Managing and providing analytical leadership to a team of analysts
- Technology Leverage
- Good understanding of the Contact Center / CX Tech Stack.
- Experience with Implementing CX Technology Solutions. Good understanding of the technology trends in Contact Center / CX space
- Program & Change Management - Ability to drive and manage change management initiatives
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.