Lead at CareerNet Consulting
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Senior Manager - Contact Centre - Insurance/Banking (6-12 yrs)
- Experience in Contact center.
- Experience seller experience & Customer experience
- Responsible for design and delivery of best in class support quality.
Role Specific :
- Problem Solving & Analytical Skills
- Ability to analyze and infer customer insights from data will be a key capability. Managing and providing analytical leadership to a team of analysts
- Technology Leverage
- Good understanding of the Contact Center / CX Tech Stack.
- Experience with Implementing CX Technology Solutions. Good understanding of the technology trends in Contact Center / CX space
- Program & Change Management - Ability to drive and manage change management initiatives