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Senior Consultant - IT Recruitment at Value Vision Management Consultants
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Senior Manager - Contact Center Transformation - Consulting Firm (12-16 yrs)
Contact Center Transformation -Consulting
Exp-11-16 years
- Female Hiring only
Work from office- Bangalore / Hyderabad / Kolkata /Mumbai
- DCS(Digital Contacts Solutions): Contact center transformation, Interactive Voice Response (IVR), Multi- channel self-service design, Call Center Applications, Call Center Solutions, Call Center Technologies, Omnichannel Strategy
Skills Preferred:
- Demonstrate proven industry and management consulting skills while working collaboratively with business stakeholders and project teams to deliver measurable results
- Experience with short to long term business strategy, opportunity identification, current state diagnostics, business cases, roadmap design, digital-led process, functional and/ or enterprise-level transformation
- Consulting/ Industry experience in Contact Center/ Customer Experience transformation is preferred
- Understanding of CC/ CX enabling technologies like IVR, Chatbot, Conversational AI etc. is desirable
- Appreciation and passion for design-thinking, critical problem solving and a curiosity for understanding the latest in business + technology
- Ability to marry quantitative and qualitative analysis into meaningful storyboards and insights
- Structured verbal and written communication skills, strong facilitation and presentation skills
- Team leadership and proven experience in ownership and accountability of a large team/ BU
- Strong stakeholder and project management skills
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