Senior HR - Recruitment at Yellowbox HR Services Pvt.Ltd
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Senior Manager - Contact Center Operations - eCommerce (8-15 yrs)
We are looking for a Senior Manager with experience of Contact Center operations from Ecommerce background.
- In this role the person would be responsible for handling the Seller Support operations of the Ecommerce Organisation. This involves working extensively with multiple external vendors.
- Responsibility for the operational performance of outsourced partners
- Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA.
- Will be based out of Bangalore with occasional travel to partner location
- Will be accountable for various performance metrics of the partner like SSat %, Quality %, Service levels, TAT, etc
- Graduate/PG with strong Operations understanding, with a total of 8-12 years of experience, with at least 5-6 years of managerial experience, and at least 4 years of contact center management experience
- Interested candidates please call HR Annyesha at 9073388985
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