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08/11 Annyesha Chakraborty
Senior HR - Recruitment at Yellowbox HR Services Pvt.Ltd

Views:2322 Applications:227 Rec. Actions:Recruiter Actions:1

Senior Manager - Contact Center Operations - eCommerce (8-15 yrs)

Bangalore Job Code: 762744

We are looking for a Senior Manager with experience of Contact Center operations from Ecommerce background.

Role Summary: 

- In this role the person would be responsible for handling the Seller Support operations of the Ecommerce Organisation. This involves working extensively with multiple external vendors.

- Responsibility for the operational performance of outsourced partners

- Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA.

- Will be based out of Bangalore with occasional travel to partner location

- Will be accountable for various performance metrics of the partner like SSat %, Quality %, Service levels, TAT, etc

- Graduate/PG with strong Operations understanding, with a total of 8-12 years of experience, with at least 5-6 years of managerial experience, and at least 4 years of contact center management experience

- Interested candidates please call HR Annyesha at 9073388985 

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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