Leadership & Niche Hiring at Saaki Argus Averil Consulting
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Senior Manager - Contact Center - BPO/ITeS (15-20 yrs)
- Stakeholder Engagement- with client across US region
- Establish a high standard for productivity, quality, customer service (Voice, Email- Chats)
- Develop company systems for customer interaction and voice response and control the implementation process.
- SLA Management and adherence.
- Maintain consistent professional improvement through workshops, tracking call center trends and active participation in team projects.
- Conduct staff performance reviews assess needs, cost/benefit analysis and other operational strategy assessments.
Experience: 15years +
- Experience in Insurance background preferred.
- Should be willing to work in night shift.