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Leadership & Niche Hiring at Saaki Argus Averil Consulting
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Senior Manager - Contact Center - BPO/ITeS (15-20 yrs)
Job Responsibilities:
- Stakeholder Engagement- with client across US region
- Establish a high standard for productivity, quality, customer service (Voice, Email- Chats)
- Develop company systems for customer interaction and voice response and control the implementation process.
- SLA Management and adherence.
- Maintain consistent professional improvement through workshops, tracking call center trends and active participation in team projects.
- Conduct staff performance reviews assess needs, cost/benefit analysis and other operational strategy assessments.
Experience: 15years +
- Experience in Insurance background preferred.
- Should be willing to work in night shift.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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