AREAS OF RESPONSIBILITY (AOR)/KPI SUCCESS INDICATORS:

OPERATIONAL EXCELLENCE:

- Ownership for collections and billing

- Custodian of SOPs

- Ownership of monthly report to management

- Ensures SLAs for the process are met as agreed upon with the client

- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures.

- Reviews and analyzes performance reports against targets on a regular basis

- Understands client's processes and suggest modes of value addition

- Responsible for End to end deliverables of the tasks assigned

TEAM MANAGEMENT:

- Development & building of teams on the region.

- Execute development and roll-out of domain training programs internally in partnership with HR in order to build competency.

PROCESS EFFICIENCY & EXPECTATIONS:

- Dashboard/ progress of new and existing projects.

- Process Improvement and Transformation.

- Improve domain specific process efficiency and effectiveness in order to enhance productivity.

- Management of escalations / queries.

- Participates in client / internal review calls and handles escalations

OPERATIONAL EXCELLENCE:

- Compliance with the SLA

- Managing clients expectation

- Project revenue

- Engagement/ C-SAT

- Lead in Audit-SSAE

Regional ownership for:

- Operational deliverables

- Monthly reports as per agreement with client

TEAM MANAGEMENT:

- Team engagement & motivation levels.

- Attrition control

- E-SAT

PROCESS EFFICIENCY & EXPECTATIONS:

- Minimal escalations

- Quality / Accuracy & On time delivery of projects

JOB FEATURES:

Job Dimensions (Quantifiable job features - E.g. Volumes handled, Revenue and budget size, No. of subordinates, No. of Suppliers, No. of Customer's served, Variety of functional areas handled):

- Business Volume Work Volume Others

As per AOP for the project:

KEY RELATIONSHIPS : Internal (i.e., colleagues, other business units) External (i.e., Clients, Vendors, Service providers):

- Project Managers of FAO

- Work closely with the functional head, SME's and support functions for operational excellence. - Clients

- Business Partners

PERSON SPECIFICATION (WHAT COMPITENCIES WILL BE REQUIRED TO PERFORM THIS ROLE?)

1. Strong knowledge of Accounting

2. Knowledge of ERP/Oracle/SAP

3. Strong people management skills

4. Critical Thinking and Analytical Skills

5. Strategic Planning and Organizing, Strong communication skills

6. Proficient in MS Suit 1. Able to take and mobolize decisions,

2. Strong Matrix management skills

3. Good stakeholder management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.