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29/10 Ragul Sathiavan
Leadership Hiring at Irasol India Pvt. Ltd.

Views:1692 Applications:90 Rec. Actions:Recruiter Actions:29

Senior Manager - Cluster Service Delivery (6-17 yrs)

Chennai Job Code: 271959

Cluster Service Delivery Manager

Role : Service Delivery

Designation : Sr Manager

Shift : US Shift ( 5 pm to 2 am)

Region of Support : North America

Team Handling : Yes

CTC (Max) : 22 Lacs.

Key Responsibilities :

- Responsible to lead the Ongoing Delivery of Services

- Manage service delivery as per front office Customer Service Manager's Scorecards

- Manage Business Partners and stakeholders

- Manage capacity and contingency situations across your team

- Build & enable a strong One-Team Customer Service Organization for your respective Clusters/Countries

- Enhance the End-Customer Satisfaction while managing cost of service delivery

- Deploying Process excellence in stages

- Facilitate sharing and implementation of best practices

- Deploy and demonstrate the company's values based leadership

- Accountable to Motivate, coach and empower staff

- Previous Front Line Customer Service Experience Preferred

- Ability to lead, motivate and engage a diverse and large work force

- Strong leadership style including ability to engage and influence multiple stakeholders

- Continuous improvement mindset

- Strong communication skills ensuring clear, direct and appropriate communication at multiple organizational levels

- Highly result oriented, ready to take challenges and able to work under pressure to meet deadlines

- Strong change management skills, envisioning and overcoming obstacles while ensuring benefits are realized

Candidate must be based in Chennai

Must be flexible in shift

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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