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Lead Consultant Recruiter at Change Leaders
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Senior Manager - Client Servicing - Internet/Online (8-10 yrs)
- Monitor client delivery on an ongoing basis to ensure agreed SLAs and KPIs of the contract are strictly implemented
- Responsible for customer retention by ensuring a high level of customer engagement for all the accounts under his/her purview.
- Lead and nurture the client servicing team by monitoring performance on an ongoing basis and ensuring continuous development of the team
- Handle client escalations & queries via call, mail or trackers
- Coordinate with internal departments to ensure deliverables within TAT and resolve client escalations.
- Publish TAT analysis and various other KPIs to client on regular intervals
- Seek, process and execute client requests and updates
- Maintain trackers, reports for client interaction
- Collect feedback and resolve client complaints
Key Skills :
- Excellent verbal and written communication skills.
- Proficient at Power-Point and Excel.
- Relationship Management Skills
- Problem Solving
- Customer Focus
- Ability to handle pressure
- Interpersonal skills
- Measure of Success
- Client Satisfaction scores.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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