Senior Manager - Client Servicing - CRM & Data Analytics Firm

Client: MNC in integrated CRM and data analytics

Location: Gurgaon

Sr. Manager - Client Servicing

The role involves managing B2B client servicing. Should have worked in IT and Hi-tech industry experience. Should have client servicing experience and preferably exposure to outbound sales. Should have exposure of service delivery and operations.

Role involves

- Maintain high performing client service support functions to the sales team

- Monitor, control and support service delivery; ensuring processes, methodologies and procedures are in place and followed.

- Champion Service and Support in projects and developing a strong understanding of projects impacting the service area and ensuring total service impact is minimized.

- Accountable for the quality of Services and performance, drive internal service review meetings covering performance, service improvements, quality and processes.

- Manage clients end to end

- Provide regular and accurate management reporting

- Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.