Senior Manager/Chief Manager - Product Team - Business Banking Segment

- Lead the development of disruptive innovative solutions for transactional, payment needs of the business banking segment with a customer-centric mindset

- Conduct analysis of business opportunities, understanding of market gaps, identify emerging segments and business trends

- Drive the product development process and work in partnership with internal stakeholders across product development, sales, marketing, credit, legal, finance, compliance, operations, and executive management to translate business needs into a product strategy that ensures we maintain a highly competitive market position

- Define, update, and execute the business banking segment multi-year roadmap

- Drive prioritized backlogs based on the consistent feedback analysis to continuously enhance the customer experience

- Research and document product requirements to ensure that products meet business needs, performance objectives, and deliver an exceptional customer experience

- Develop, enhance, and drive implementation of tools to track and manage product performance

- Train and communicate segment features, benefits, and performance through formal presentations and bank-wide written communications

- In partnership with Marketing, develop and execute marketing plans for products for the assigned segment

- Implement and monitor the segment strategies through initiatives on the acquisition, cross-selling, service upgrade, customer loyalty, and retention