15/07 Kashbi Mehta
HR Consultant at COE Solution

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Senior Manager/Chief Manager - Client Servicing - Corporate Banking (3-7 yrs)

Mumbai Job Code: 720759

Job Role:

- Handling pre and post disbursement customer servicing.

- Handling various customer servicing channels.

- Ensuring accurate and timely deliverables

- Business process intelligence and reengineering and driving process improvement on continuous basis

- Minimize process variance, non-value added activities, standardize processes, reduce cycle times

- Minimize defects, complaints and disputes.

- Tracking of key operational performance indicator

- Coordinating and completion of transaction related audit

- Liaise with various internal and external stakeholders

Job Requirements:

- 3-5 year experience in Customer service, Quality and process improvement.

- Ability to multi task and independently execute projects

- Ability to analyze Business problems, identify opportunities of improvement and solve them

- Core operations experience NBFC/banking operations or corporate lending

- Six Sigma Black Belt will be preferred.

- Understanding of real estate and capital market operations will be an added advantage.

Women-friendly workplace:

Maternity and Paternity Benefits

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