Accenture - Senior Manager - Business Transformation Customer Service

Domain - Customer Service

Location - Hyderabad

- Should have Customer Service - voice, chat and email background.

- Understand sales, ad words and digital marketing.

- Should be Black belt certified, Agile/MBB

- Understanding of voice, email or chat process

- Will be responsible for Capability analysis & value stream mapping.

- Team - 25-30

- In this role you are required to identify and assess complex problems for area of responsibility

- The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors