Senior Manager - Business Process Reengineering & Quality - BFSI/BPO

Job Role :

- To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system

- Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage

- Understand business need with ground level issues - regulatory/ productivity improvements etc.

- Establishing of new process workflow with the help of functional SMEs

- Capture process, procedure level deviations and ensure periodic reporting

- Govern the new process rollouts and its approval across Operations and Systems

- Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency

- Maintain the repository of latest business processes

- Review and mentor the various improvement projects

- Establish and monitor the benefit realization of various initiative

- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)

- Implement effective process to track and report the inter departmental SLAs

- Develop mechanism of effective process deployment

- Conduct periodic process benchmarking to ensure competitiveness

Qualification/ Experience :

- Post Graduate (MBA) & Six Sigma with a understanding of insurance/BFSI processes, Business workflow

- Black / Green Belt certified

- BFSI / BPO vertical

- 10~12 years experience in the field of Life Insurance/BFSI Operations

- Have handled multiple Black / Green Belt projects.

- Knowledge of concepts of Lean and Six Sigma and other quality standards such as ISO etc

- Facilitate Kaizen, 5S and Ideation program

- Conduct quality training to educate and enhance the understanding of project managers; Launch related training and certification programs