Senior Manager - Business Process Reengineering & Quality - BFSI/BPO

Senior Manager - Business Process Reengineering & Quality - BFSI

Business Process Reengineering

- To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system

- Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage

- Understand business need with ground level issues - regulatory/productivity improvements etc.

- Establishing of new process workflow with the help of functional SMEs

- Capture process, procedure level deviations and ensure periodic reporting

- Govern the new process rollouts and its approval across Operationsand Systems

- Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency

- Maintain the repository of latest business processes

- Review and mentor the various improvement projects

- Establish and monitor the benefit realization of various initiative

- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)

- Implement effective process to track and report the interdepartmental SLAs

- Develop mechanism of effective process deployment

- Conduct periodic process benchmarking to ensure competitiveness

- Encourage the Operations Functions for establishing a sustained culture of process excellence by means of: (1) encouraging the PPM as visual management (2) strategy events to identify best practice (3) establish rewards and recognition mechanism

Quality :

- Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals

- Provide project leadership includes identifying opportunities, defining and financially justifying projects

- Establishing of new process workflow with the help of functional teams as per need

- Optimizing business performance by standardization. Reducing redundancy& NVAs

- Coordinating and prioritizing Projects activities with all functions

- Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program.

- Develop & Rollout process training and certification process

- Establish process excellence roadmap to bring process driven culture Facilitate Kaizen, 5S and Ideation program

- Conduct quality training to educate and enhance the understanding of project managers; Launch related training and certification programs

Qualification

- Post Graduate (MBA) & Six Sigma with a understanding of insurance/BFSI processes, Business workflow

- Black / Green Belt certified

- BFSI / BPO vertical

Experience

- 10~12 years experience in the field of Life Insurance/BFSI Operations

- Have handled multiple Black / Green Belt projects.

- Knowledge of concepts of Lean and Six Sigma and other quality standards such as ISO etc