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20/05 Vanessa Dsouza
Client Partner at Search Synergy

Views:204 Applications:69 Rec. Actions:Recruiter Actions:6

Senior Manager - Business Process Reengineering & Quality - BFSI/BPO (10-12 yrs)

Mumbai Job Code: 1098717

Senior Manager - Business Process Reengineering & Quality - BFSI

Business Process Reengineering

- To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system

- Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage

- Understand business need with ground level issues - regulatory/productivity improvements etc.

- Establishing of new process workflow with the help of functional SMEs

- Capture process, procedure level deviations and ensure periodic reporting

- Govern the new process rollouts and its approval across Operationsand Systems

- Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency

- Maintain the repository of latest business processes

- Review and mentor the various improvement projects

- Establish and monitor the benefit realization of various initiative

- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)

- Implement effective process to track and report the interdepartmental SLAs

- Develop mechanism of effective process deployment

- Conduct periodic process benchmarking to ensure competitiveness

- Encourage the Operations Functions for establishing a sustained culture of process excellence by means of: (1) encouraging the PPM as visual management (2) strategy events to identify best practice (3) establish rewards and recognition mechanism

Quality :

- Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals

- Provide project leadership includes identifying opportunities, defining and financially justifying projects

- Establishing of new process workflow with the help of functional teams as per need

- Optimizing business performance by standardization. Reducing redundancy& NVAs

- Coordinating and prioritizing Projects activities with all functions

- Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program.

- Develop & Rollout process training and certification process

- Establish process excellence roadmap to bring process driven culture Facilitate Kaizen, 5S and Ideation program

- Conduct quality training to educate and enhance the understanding of project managers; Launch related training and certification programs


- Post Graduate (MBA) & Six Sigma with a understanding of insurance/BFSI processes, Business workflow

- Black / Green Belt certified

- BFSI / BPO vertical


- 10~12 years experience in the field of Life Insurance/BFSI Operations

- Have handled multiple Black / Green Belt projects.

- Knowledge of concepts of Lean and Six Sigma and other quality standards such as ISO etc

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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