Senior Manager - Business Process Excellence - Travel Domain - BPO

Primary Responsibilities:

- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.

- Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.

- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.

- Drive innovation and automation projects to deliver award winning case studies in internal and external forums.

- Lead, coach, coordinate and facilitate to ensure deployment of iQMS practices and adherence to internal & external audit requirements for ISO 9001-2008,CMMI,ISO 14001,ISO 27000,ISO 35000,etc

- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.

- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

- Participate in new business RFPs and consulting assignments on need basis.

Critical Success Factors:

- Excellent communication and presentation skills

- An eye for detail, analytical and data oriented with logical problem solving approach

- Client and Stakeholder management skills

- Influencing Skills

- Program management skills - soft skills & networking

- Assertive & self driven with an attitude of challenging the status quo

- Ambitious or Goal oriented with a will to make it happen.

Education/Certification/Experience Requirements

- Overall 9 plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.

- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, RPA, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence,etc would be an advantage

- Black belt certification must. Agile, Digital competencies and PMP certifications would be an advantage. Preference to candidates having Travel domain experience.

- Location: Mumbai

- Shift: Willing to work in all shifts and travel to any location as per client/organization requirements